Refund Policy

30-Day Money-Back Guarantee

We want you to be completely satisfied with DocumentsEditor. If for any reason you are not satisfied with your purchase, you may request a full refund within 30 days of your initial purchase date. No questions asked.

Eligibility

• Refund requests must be submitted within 30 days of your initial subscription purchase date.
• The 30-day guarantee applies to the first payment only. Subsequent renewal charges are not eligible for this guarantee, though you may cancel your subscription at any time to prevent future charges.
• Refunds are issued to the original payment method used at the time of purchase.

How to Request a Refund

To request a refund, simply contact our support team at support@documentseditor.com with the email address associated with your account. Please include "Refund Request" in the subject line.

Refunds are typically processed within 5–10 business days, depending on your payment provider.

Cancellation vs. Refund

Cancellation: You may cancel your subscription at any time from your account settings. Cancellation stops future billing but does not issue a refund for the current billing period. You will retain access to premium features until the end of your current billing cycle.

Refund: A refund returns the amount you paid for your initial purchase. Once a refund is processed, your access to premium features will be revoked immediately.

Free Trial

DocumentsEditor offers a 14-day free trial. You will not be charged during the trial period. If you cancel before the trial ends, no payment will be taken and no refund is necessary.

Contact Us

If you have questions about our refund policy or need assistance, please contact us at support@documentseditor.com.

The website is owned by Novo Solutions Inc, a company incorporated in the United States, with its registered office at 30 N Gould St Suite R, Sheridan, WY 82801.